On this page from the top down, we have listed our current Terms and Conditions as follows:
1.) Terms and Conditions for Whole Coach Hire/Charter
2.) Terms and Conditions for Daytours and Excursions
1.) Hire Terms and Conditions for Whole Coach Hire/Charter
These conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers travelling on the vehicle(s). If the hirer is a company, group or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.
Where a copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally of all significant items, making a booking will be deemed to signify acceptance of them. Where a hirer makes a booking before receiving these conditions and without being advised verbally of all significant terms, the hirer may cancel the contract without liability to the operator within 48 hours of receiving these conditions. Otherwise, the hirer will be deemed to accept these conditions.
Quotations are given on the basis of the direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the conformation.
All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.
Quotations are given for coach and driver only. Any additional charges will be separately identified will be the hirer’s responsibility unless otherwise specified.
3. Use of the Vehicle(s)
The hirer cannot assume the use of the vehicle between the outward and return journey’s, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the company in advance.
4. Route and Time Variation
The company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro rata and in accordance with the formula advised on the booking confirmation.
The vehicle will depart at times given by the hirer, and it is the responsibility of hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
5. Drivers Hours
The hours of operation for the driver are regulated by law, and the hirer accept the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer. The calculation of any additional costs will be as in condition 4.
6. Seating Capacity
The company will at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity.
7. Conveyance of Animals
On a private hire, no animals (other than guide dogs and hearing dogs notified to the Company in advance) may be carried on any vehicle without prior written agreement from the company.
Normally, written conformation by the company is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
Any deposit requested must be paid by the date stated, and payment in full must be made before the start of the hire unless otherwise agreed by the Company. The company reserves the right to add interest at the rate of 2% per annum above the base rate of Lloyds Bank, calculated on a daily basis, from the date by which payment should have been made.
10. Cancellation by Hirer
A. If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge.
Notice Given Charge
10 Days or More None
6 - 9 Days 10% of Hire Charge
3 - 5 Days 25% of Hire Charge
1 - 2 Days 50% of Hire Charge
Day of Hire before arrival of Coach at Departure Point Minimum of 85% of Hire Charge
At or After arrival of Coach at Departure Point 100% of Hire Charge
B. The cost of accommodation, meals and theatre tickets which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.
C. Cancellation due to inclement weather conditions will be charged as above.
D. Theatre tickets* once purchased are not returnable and must be paid for in full. (* or other such ancillary service)
11. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further of other liability, cancel the contract.
12. Vehicle to be provided
A. The company reserves the right to provide a larger vehicle than that specified at no extra charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge.
B. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
13. Breakdowns and Delays
The Company gives it’s advise on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
14. Agency Arrangements
Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such a meals, accommodation, ferries, admission tickets, or any other service provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he/she had directly contracted such services and the hirer shall indemnify the company against any loss, claim damage or award in respect of a breach of such suppliers terms and conditions bought about by the hirer’s action.
15. Package Travel Regulations
If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an `organiser’ or a `retailer’ for the purposes of the Package Travel, Package Holidays and Package Tours Regulations 1992 and as such may be required to comply with the provisions of those Regulations.
In this instance, the Company cannot accept any liability that may be incurred for losses or damage that it would otherwise accept under the terms of those Regulations.
The hirer accepts responsibility for establishing whether they are so defined, and the company cannot accept liability for loss or damage incurred that should have been the responsibility of the hirer if the hirer was the legally defined organiser or retailer.
Where the company agrees to act as an organiser or retailer, it will issue separate conditions of trading relating to its liabilities and responsibilities under these Regulations.
16. Passengers Property
A. All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be sole judge as to whether and what extent passengers property is carried. Large bulky items may not be able to be carried, and the hirer should take all steps to notify the Company in advance of such requirements.
B. The company accepts any personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirers responsibility to minimise the risk of loss when property is left unattended.
C. The Company’s liability for loss and damage to property however caused, is limited to £50 per bag, case, or package with an overall limit of £100 (overall claim value) maximum per passenger. It is the responsibility of the hirer to ensure that items over this value are insured separately for loss and damage.
D. The limits in this section do not apply to personal injury claims.
All articles of lost property recovered from the vehicle will be held at the operators premises where the vehicle is based, and will be subject to the current Public Service Vehicle (Lost Property) Regulations. The company will provide details of this legislation on request.
17. Conduct of Passengers
A. The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These Regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.
B. Where the hire is to a sporting event, the hirer should be aware of the legal requirement relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1995, and the conditions of entry to race courses as laid down by The Race Course Association Ltd. The company will provide details of these restrictions on request.
In the event of complaint about the company’s services the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or the company. If this has not proved a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire.
No bill, poster or notice is to be displayed on any vehicle without the written consent of the Company.
20. Refreshment and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except confectionary) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.
Once a confirmation has been issued to the hirer, providing there are 30 days prior to the departure date, the company reserves the right to pass on increases in the cost of fuel, taxes imposed by the Governments of the U.K. and of other countries visited during the journey, road tolls and foreign currency. No surcharges will be levied within 30 days of departure. On notification of such surcharges, the hirer may cancel the booking subject to the scale of cancellation charges shown in paragraph 10. The liability of the company will be limited to the cost of the hire and any ancillary services supplied.
2.) Terms and Conditions for Daytours and Excursions
"The Company" means Hereward Coaches, whose office and address for all correspondence is 2, Maurice Close, Kimbolton, Cambridgeshire. PE28 0HD
"Passenger" means a member of the public travelling on a coach
service provided by the Company under a contract subject to these
“Coach” means the coach, bus or other road vehicle provided by us or any other carrier on which you are travelling.
"Contract" means a contract made between The Company and the
Passenger either when payment and a receipt is given by way of a ticket
or when a reservation is made and accepted by telephone. The person
making the booking accepts on behalf of himself and his party the terms
of these Conditions.
"Express Services" means direct time tabled scheduled services run by
the Company to and from London or other specified towns and cities
"Daytours" means excursions and tours which are not Express Services and do not include accommodation
"Children" means Passengers under the age of 14
"Young Persons" means Passengers between the ages of 16 and 21 inclusive
"Senior Citizens" means Passengers aged 60 and over.
“Luggage” means any property which you bring on to a coach, including property carried on your person
"Circumstances beyond means those circumstances for which the Company cannot be held responsible and which prevent the
the Company's Control" Company from conveying the Passenger to
his/her ticketed destination in the manner provided for in the Contract.
Examples of such circumstances are:
i) Unforeseen mechanical problems
ii) Delays on or closure of service routes due to severe weather, police directions, accidents or other emergencies
iii) Acts of war, vandalism, or terrorism
iv) Delays due to fire or damage at a coach station
v) Unforeseen traffic delays
vi) Industrial action by third parties
vii) Problems caused by other customers
viii the coach being held or delayed by a police officer or government official
ix) other circumstances affecting passenger safety
x) technical difficulties with vehicles
"Common Carrier" a carrier which does not operate under its own
special terms and conditions of carriage. The Company is not a Common
2. Types of Ticket
2.1 Single Tickets are issued for one-way journeys only.
2.2 Day Return Tickets are issued for journeys when the outward and return departure are on the same calendar day.
2.3 Day Excursion Tickets are issued for the purpose of travelling on the excursion at the time and date as indicated.
3. Types of Fare
Only certain categories of Passenger may be entitled to a reduction on the normal adult fare. These categories are as follows:
3.1 Children under the age of three.
Children who are under three years old and are not occupying a
separate seat may travel free if accompanied by a fare paying Passenger
aged sixteen or over.
4. Unaccompanied Children The Company cannot accept any responsibility for the supervision of Passengers under the age of 16 travelling unaccompanied, although Couriers and other Crew Members, if present will endeavour to ensure their wellbeing. It is recommended that they carry identification and the name, address and telephone number of their parent and any person who may be meeting them. It is the responsibility of the child's parent or guardian to ensure that the child is seen onto the coach and is met at his/her destination and the Company cannot accept responsibility for failure to do so. It is not recommended that children under the age of 12 years travel alone.
5. Payment for Tickets Payment must be made in advance of the
journey. Payment in advance can be made either through an agent or
direct to the Company by cash or cheque supported by a cheque card or by credit or debit card.
Payment for online reservations made via our web site can be made by
credit/debit cards. Unless otherwise agreed with the Company, No payment should be made to the Driver or any other Crew Member. Should there be any query regarding the cost of a ticket the
Passenger should pay the amount requested by the Driver/Courier as
indicated on the ticket and then write to the Company within fourteen
days detailing their complaint. The matter can then be fully
investigated and a refund or credit issued if appropriate. In the event
of refusal to pay the Company reserve the right to remove the person
from the Company's coach and any person so removed shall not be entitled
to compensation whatsoever from the company and the Company shall have
no liability to that person whatsoever.
6. General Conditions Relating To Tickets
6.1 We agree to carry you and your luggage on the journey permitted by your ticket, subject to these conditions of carriage.
6.2 Your ticket is a record of our agreement to carry you. Your
ticket is our property and shall be returned to us on request. If your
ticket was purchased by someone else you agree that such person
purchased the ticket as your agent. A ticket may only be used by the
person(s) named on it and may not be transferred or used by anyone else.
6.3 Passengers must check their tickets immediately on receipt,
either when collected on board the coach, at a booking office, or on
receipt by post or e-mail, in order to ensure that the tickets reflect
the passenger's requirements. If your ticket is an eTicket please check
the details on the screen and your printed confirmation. Once booked
eTickets can only be altered or amended by contacting our office during
normal office hours. The Company can only consider claims made after
receipt of tickets if the passenger is able to provide supporting
evidence satisfactory to the Company of the Company's error.
6.4 If we have reasonable grounds for considering that an eTicket has been fraugalently used we reserve the right to confiscate the eTicket and refuse to let you travel. In these circumstances you will not be entitled to a refund.
6.5 All Passengers must have a valid Ticket to travel on the Company's coaches.
6.6 Tickets are not transferable from one Passenger to another.
6.7 Tickets must be retained in an un-mutilated condition. If so
mutilated that any material marking is unclear they will not be accepted
as valid. The Company reserves the right to refuse to issue a
replacement Ticket in such circumstances.
6.8 Passengers travelling beyond the booked destination or starting
at a point before that indicated on the ticket will be charged the
difference between the original fare paid and that amount due for the
whole journey being made. A ticket alteration fee may additionally be
6.9 All Tickets are only valid for the time and date of travel as
indicated. Any changes in date or time of reservation must be notified
to our office at least 24 hours prior to the date of travel, although
availability of seats cannot be guaranteed.
6.10 No refunds will be made in respect of lost, mutilated, defaced, or stolen Tickets.
7. Cancellation By The Passenger
If you or a member of your party are forced to cancel your booking
you must advise the Company or the agent through whom you made your
booking initially by telephone. Preferably this should be followed by
confirmation of the cancellation in writing. To cover the Company's
estimated loss caused by cancellation the Company reserves the right to
make charges, payable by you, up to the full value of the ticket.
Refunds will only be considered if tickets are cancelled at least 24
hours prior to the date of travel. In relation to Express Services no
refunds are available on half portions of tickets. Where tickets are
inclusive of entrance, theatre or Third Party arrangements, whilst the
Company will endeavour to re-sell and make a charge for administration,
this cannot be guaranteed and refunds cannot be made if tickets are not
re-sold. The transfer of tickets is at the discretion of the Company.
8. Change Or Cancellation By The Company Your excursion is planned in advance and although it is unlikely it
is possible that Circumstances beyond the Company's Control may force
the Company to make changes to the advertised tour. As far as possible
the Company will ensure that you are notified of any changes and the
reasons will be explained to you. You might then decide
a. To continue with the tour as amended; or
b. Accept an alternative excursion or service which the Company may offer to you; or
c. Cancel your booking.
If you choose c. the Company will refund all the money you have paid
to the Company, but will have no further liability to you. To obtain a
refund, you must return the ticket to the Company or to the office of
the agent from whom you bought it, within 28 days.
Please Note: It is sometimes necessary, in the interests of the Company's
Passengers, to vary the itinerary. If time allows we will inform you
of these changes.
9. Services Provided By Third Parties Every effort is made to ensure that proper arrangements have been
made for all the excursions and that any suppliers of services which you
will enjoy during your excursion are efficient and reputable. However,
the Company do not have direct control over the provision of such
services and cannot accept any liability for any loss, howsoever caused,
arising from actions or omissions of such suppliers of services or of
their employees who are not the Company's servants or agents.
Some excursion itineraries include ferries and other forms of
transport which can be affected by inclement weather, and may have to be
cancelled or arrangements changed. No liability can be accepted
arising from this but wherever possible a suitable alternative excursion
will be offered. The Company cannot accept liability for loss,
howsoever caused, arising from the cancellation or curtailment of any
such services which are outside of our direct control.
10. Timings Of Services And Exclusion Of Company Liability
10.1 The Company will use its reasonable endeavours to operate
services in accordance with timetables but published running times are
estimates only and are dependant on traffic and weather conditions.
The Company will not be liable for any loss, howsoever caused, arising
from delays or failure to operate services in accordance with published
timings, where such delays or failure are due to Circumstances beyond
the Company's Control.
10.2 The Company reserves the right to cancel any Daytour or Express
Service should circumstances arise to make such alterations necessary or
if insufficient numbers make it uneconomic to operate. If the Company
have to cancel any Daytour or Express Service at any time the Company's
liability to you is only for any monies you have paid to the Company at
the time of cancellation.
10.3 The Company reserves the right, when this is due to
circumstances beyond the Company's control, to alter timetables or
suspend, cancel or withdraw Express Services or Daytours without notice
whether before or after Passengers have booked.
10.4 Although the majority of London Express Services will be
operated by the Company's double and single deck executive coaches the
Company reserve the right to substitute standard coaches in emergencies
only. The Company will make every effort to provide a full range of
on-the-vehicle facilities as advertised but reserves the right to
operate any Daytour or Express Service by standard coach without the
advertised facilities. In these circumstances no refunds will be
10.5 You are responsible for ensuring that you are at the correct
departure point at the correct time, board the correct coach and alight
from the service at the correct destination. The Company cannot be
liable for any loss or expense suffered by Passengers because of their
late arrival at any departure point or failure to board the correct
coach or alight at the correct destination. We may give your seat to
another passenger if you arrive later than the scheduled departure time,
in which case you will be considered to have missed the service. We
shall not be liable to you if you miss any service as a result of your
late arrival and shall not be obliged to hold up any service to wait for
you or to provide a seat on any other service.
10.6 Halts for refreshments are made on some Daytours. The Passenger
is required to observe punctually the times allowed for these halts.
Coaches may have to proceed without a Passenger who fails to rejoin the
coach at the prescribed time as set out in the timetable or as stated by
the driver, and the Company will not be liable for any loss or damage
caused to the Passenger by such an occurrence.
10.7 On some services refreshments, including hot drinks, are
available on board the coach for purchase by Passengers during the
journey. Passengers must exercise great care in handling any
refreshments, especially hot drinks, whilst the coach is in motion. The
Company cannot accept responsibility for any personal injury or damage
to the clothing or belongings of Passengers which is caused by
Passengers spilling such refreshments over themselves or other
Passengers during the journey except where any personal injury is due to
the negligence of the Company its servants or agents.
10.8 Passengers are advised to remain seated at all times during the
journey, whilst the coach is in motion. Any Passenger leaving his seat
whilst the coach is in motion must exercise all due care when moving
around the vehicle. The Driver may, in emergencies, be forced to stop
the vehicle suddenly. The Company cannot accept responsibility for any
injuries sustained by Passengers in such circumstances except where such
injury is due to the negligence of the Company its servants or agents.
10.9 The company will not be liable for claims for consequential loss as a result of circumstances beyond the Companies control and nor are refunds available for delays caused by circumstances beyond the Companies control.
11. Theatre Tickets
Where a Daytour is inclusive of entrance or theatre tickets, the
Company acts purely as an agent for the ticket provider and therefore
Passengers are bound by the conditions of sale of those tickets. Should
the Company have to cancel the Daytour due to Circumstances beyond the
Company's Control it will only be liable to refund that element of the
inclusive price which related to coach travel. Any refund or transfer
of the theatre ticket will be at the discretion of the provider.
12. Other Rules For The Comfort Of All Passengers
Passengers are required to behave in a reasonable, sensible and lawful manner on a coach and are not permitted to:
a. Play a radio or cassette player on the coach.
b. Bring onto the Company's vehicles or have in their possession,
when on them, intoxicating liquor for the purpose of consuming it.
c. Take drinks or hot food onto the Company's vehicles.
d. Consume intoxicating liquor on the Company's vehicles.
e. Enter or remain upon the Company's vehicles having consumed
intoxicating liquor or when drunk or under the influence of drugs.
f. Bring onto the Company's vehicles or have in their possession when
on them, any drugs or medicinal products other than for medicinal
purposes within the meaning of the Medicines Act, 1968.
g. Remain on the vehicle when directed to leave by the driver or
other Company official on the grounds that he or she is causing a
nuisance or being abusive or threatening to any other Passengers or
h. Smoke in any section of any coach operated by the Company.
i. Use mobile phones except for emergencies or essential calls, keeping conversations to a minimum.
The Company reserves the right to refuse entry to or to remove from
the Company's vehicles any Passengers who shall be or, in the opinion of
the driver or other Company official appear to be in breach of any of
the provisions of the above conditions and any Passenger so refused or
removed shall not be entitled to any refund or compensation whatsoever
from the Company and the Company shall have no liability to the
Passengers must ensure that they have a valid passport and visas if
necessary and the Company cannot be liable for any loss or expense
suffered if they do not.
14. Seat Allocation
Whilst seat numbers are reserved and every endeavour will be made to
ensure that the correct seats are allocated when you board the coach, it
is possible that, on occasions, due to Circumstances beyond the
Company's Control we may have to allocate seats other than those
originally booked and if this occurs the Company will have no liability
to you for compensation or refund. Although the Company will endeavour
to comply with requests for specific seats these cannot be guaranteed.
15. Animals And Pets Regrettably and for the comfort of other Passengers we are unable to
allow animals and pets on our coaches except guide dogs for the blind.
Passengers should advise the office when booking if they are accompanied
by a guide dog. If a Passenger takes an animal on board a coach
without the driver's permission the Passenger may be required to remove
it from the coach. Whether or not the Passenger has the driver's
permission to have the animal on board the coach, the Passenger will be
responsible for any damage caused by animals brought with them.
Animals are not permitted on the seats of vehicles. The carriage of
an animal on the outward journey does not guarantee that the animal will
be carried on any specific return departure.
16. Luggage And Personal Property
Neither the Company, nor any of its servants, agents or
sub-contractors are Common Carriers. Luggage and personal property for
carriage will only be accepted on the following conditions:
a) Two medium-sized suitcase or similar packages (no more than 20kg
per item) and one small piece of hand luggage of the Passenger's luggage
will be carried without additional charge.
b) Additional luggage and children's pushchairs which fold flat will
be conveyed free of charge, but only subject to accommodation being
available on the vehicle.
c) Disabled persons' folding wheelchairs will be carried provided
seven days' notice is given to the Company at the time of booking.
d) The Company reserves the right to refuse trunks or any bulky
articles or articles of an objectionable or dangerous nature or which
have sharp or protruding edges which may tear or damage other luggage
with which it is packed within the vehicle.
e) The Company is entitled to request any Passenger to open any
article of luggage for inspection by the driver or other authorised
employee of the Company in the presence of the Passenger if for reasons
of security the Company considers it necessary to do so.
f) Bicycles, Perambulators, non-folding pushchairs and surfboards will not be carried.
g) Subject to availability of accommodation skis will be carried
provided they are packed in protective wrapping to prevent damage to
h) Fragile items, such as electronic goods, radios, etc., will only
be carried if they are of a reasonable size and appropriately packed.
All fragile items are carried entirely at the Passenger's risk.
i) All Passengers' luggage must be securely packed, fastened and clearly labelled with name, home address, and destination.
j) It is the responsibility of the Passenger that, prior to handing
over his or her luggage to the driver, they advise the precise
destination point to ensure that their luggage is properly placed in the
appointed part of the vehicle by the driver or other authorised person.
k) Luggage or other articles belonging to a Passenger must not be
left unattended on the premises of the Company or any other premises
used by the Company. The Company reserves the right to detain, remove
and search any item so left and in its absolute discretion to have the
same dealt with in any way by the Police or other authority in the
interests of safety. The Company shall be under no liability to a
Passenger for so acting and any costs incurred as a result of such
action shall forthwith be paid by the Passenger.
l) The Company will not accept unaccompanied luggage for carriage.
m) Passengers are responsible for getting their luggage onto the
correct service. The driver may assist with luggage but it is the
Passenger's responsibility to see it on and off the coach (different
arrangements may apply to some coach stations) or checking it in where
such arrangements apply. For health and safety reasons passengers will
be asked to load and unload themselves luggage which, in the driver’s
opinion, exceeds or appears to exceed the 20kg limit, or is in someway
awkward or excessively heavy. The Passenger must also look after
his/her luggage at all times including whilst at the coach station, at
the stops and their hand luggage whilst on the coach. Medication, money
and valuable items should not be stowed in the luggage hold under any
circumstances but should be taken on board. Such items may be placed in
the overhead lockers or under the seat, but should not be left
unattended by the Passenger. Money and small valuables (such as
jewellery) should be retained on the person at all times.
n) Hand luggage is defined as something which should be capable of
going in the overhead luggage locker, and should under no circumstances
be allowed to obstruct the aisle.
o) Passengers who pack individual items of high value in their
luggage should be aware that they do so at their entire risk and they
should ensure that such items are covered by an adequate policy of
insurance in the Passenger's name and at the Passenger's cost. The
Company's liability in the event that luggage containing such high value
items is lost, or destroyed, or damaged in any way is limited in
accordance with the provisions of this Contract and under no
circumstances shall the Company be responsible for compensating the
Passenger in respect of any loss or damage sustained by the Passenger in
respect of such high value items being lost or damaged other than in
accordance with the terms of this Contract. High value items shall
include by way of non-exhaustive illustration: jewellery; photographic
equipment such as cameras, video cameras etc; hi-fi equipment; computer
hardware or software; antiques; or valuable fashion accessories and
clothes. All such items are carried on the Company's coaches entirely
at the Passenger's own risk and the Company's liability to the Passenger
in respect of such items shall at all times be limited in accordance
with the terms of this Contract. The bringing by the Passenger to the
attention of the coach driver or any other personnel employed by the
Company of the fact that the Passenger is carrying valuable items in
their luggage shall not in any way alter the Company's liability to the
Passenger in respect of their luggage or any such valuables.
The Company will not be liable for loss or damage to the Passenger's
luggage or to any possession of the Passenger unless such loss or damage
is caused by negligence on the part of the Company, their servants or
agents. In the event of the Company being liable for loss or damage
under this clause its liability shall be limited to the sum of £150.00
per item of luggage or single item contained therein with a maximum
limit of £750.00 per Passenger. For the avoidance of doubt the
Company's liability in respect of a Passenger's belongings shall be,
irrespective of the value of individual items contained within luggage
£150.00 per item of personal belongings with an aggregate maximum
liability per passenger, again irrespective of the aggregate value of
the Passenger's luggage, and/or items contained within that luggage of
£750.00 The Company will not be liable for any loss of Money
whatsoever. "Money" for these purposes shall include all UK and foreign
currency, valuable securities such as cheques, money orders, bankers
drafts, premium bonds and certificates.
It is recommended that Passengers take out insurance to cover their
luggage and money whilst in transit, particularly if there are items of
17. Lost Property
All reasonable efforts will be made to enable Passengers to be
reunited with lost property. Lost property found on a coach will be
retained and disposed of by the holder in accordance with the Public
Service Vehicles (Lost Property) (Amendment) Regulations 1995. Articles
found on the coach must be handed over to the driver or Courier of the
The Company will not be liable for any loss, damage or delay
resulting from the leaving of any item of luggage on our coaches, coach
stations, etc. If luggage is left on a coach or coach station the Company has the
right to open and examine the contents of such luggage before removing
it to a secure place. The Company may, without incurring any liability
to the owner of the luggage, remove or destroy any luggage or article or
their contents which might in the Company's reasonable opinion cause
injury, danger or inconvenience to persons or damage to property. In
such instances Passengers are not entitled to compensation for any loss
which they may suffer. Such action by the Company will only be taken
when the Company reasonably considers that the security of the Company's
property, its personnel, passengers, the general public, public
property or anything else is considered to be a risk.
All articles of luggage left on the Company's coaches or at the
Company's coach stations shall be regarded as the Company's property and
not the property of the finder, and all such articles must be handed
over immediately to the Company's staff or agents for safe keeping.
18. Website And Online Reservations
1. Information published on any Hereward Coaches web site is provided as a convenience to customers and is subject to change without notice. Whilst the
Company uses all reasonable efforts to ensure that the information
contained in its web site is current, accurate and complete at the date
of publication no representations or warranties are made as to the
reliability, accuracy or completeness of such information. The Company
cannot be held liable for any loss arising directly or indirectly from
the use of or any action taken in reliance on any information appearing
on the web site. No warranty is given as to the freedom of the web site
from viruses or any other malicious programmes or macros.
2. The Company will try to keep the web site available but cannot guarantee that it will operate continuously and cannot accept liability for it unavailability. You must not attempt
to circumvent security, tamper with or hack into any of the Company’s
computer system, servers, web site or routers.
3. Links from the Company’s web site are for convenience and information and the Company cannot accept any liability for products, service or information obtained from any
linked site. The existence of a link does not imply endorsement of a
provider, product or service by Hereward Coaches.
4. The contents of the web site are the property of Hereward Coaches and are subject to copyright law and intellectual
copyright laws. Customers may download or print individual sections for
personal use only.
5. In order to purchase services using the payment method displayed on our web site you must be 16 years or over. By using the site you confirm that you possess the legal authority to
enter into the conditions of use for this site and that, if the credit
or debit card holder is not you, you have the card holders consent for
entering any related details.
6. Reservations made online via our web site will be provided with a
reference number. Your reservation confirmation and reference number
should be printed from your computer and those details provided to the
driver when boarding the coach. If you are unable to provide the
individual reference number for your booking the driver or courier may
refuse to carry you either with or without further full payment for your
ticket. Should travel be refused the Company will not accept any
liability for any further losses or costs incurred.
The Company hope that you will not have any cause for complaint, but
if this is not the case please mention the matter to the driver/courier,
or any Company representative appointed to look after you, at the
actual time of occurrence, in order that an effort can be made to
rectify the problem immediately. If, however, this is not practical, or
you feel there is still reason for complaint, you must write to the
Company within 14 days of returning home, in which case the
circumstances will be fully investigated. Complaints should be made by
the person who made the booking and whose name is on the ticket and not
individual members of the party, nor can the Company accept complaints
from one individual purporting to represent other separately ticketed
persons on a coach. The Company can then usually reach an amicable
20. Governing Law
Passengers will be bound by the Conduct of Drivers, Conductors,
Inspectors and Passengers Regulations or any other statutory regulations
as may from time to time come into force. The Public Passenger
Vehicles Act 1981 ss 24 and 25 makes provision for regulating the
conduct of passengers. The specific details are contained in the Public
Service Vehicles (Conduct of Drivers, Inspectors, Conductors and
Passengers) Regulations 1990 (SI 1990 No. 1020) an Amendment Regulations
1995 (SI 1995 No. 186). These conditions of carriage are governed by English Law and any
Passenger bringing an action against the Company submits to the
jurisdiction of the English Courts.